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Please call the Member and Customer Service team on +44 (0) 1438 765678 and they'll be able to help you.
If you live outside of the UK you may want to speak to someone in one of our local offices in India or China instead. Contact information for those offices and some FAQ's on membership of the IET can be found here: https://www.theiet.org/about/contact-us/membership/
Hope that's helpful! 🙂
thanks - tried calling several times on that number but could not hold of anyone.