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I.E.T. Local Members Event Disappointment.
Zoomup 1100345625
Joined 23/10/2014 - 1750 Posts
I received an email inviting me to attend a local I.E.T. members' event. I was keen to go. I was required to pre-book. I attempted to register my interest but had to log in (I am permanently logged into this site as I do not know how to log out). Anyway I was sent a passcode to register. As I had to leave the I.E.T. emailed site to open my emails to obtain the passcode and then return to the I.E.T. site it then apparently required a new passcode, newer than the one I had been issued with. I am stumped and can not register to attend the local event. This is  not good. Any clues anyone please?

Z.
33 Replies
David Houssein 1100200268
Joined 31/01/2011 - 155 Posts
Hi Michael Wrigley‍ 

Your initial message seemed to imply that you were talking about all Local Networks, not just a couple in Europe. The reality is that all LNs do as many events as the volunteers manage with the people they have available, and the staff and governance support according to the opportunity. Unfortunately you're not going to get many invitations if there is not much to invite you to and this really isn't anything to do with web pages. There are LNs who routinely deliver 50+ events every year and have extremely good relationships with the membership. 

People find out about events through a variety of channels: email, online, word of mouth and social media are the biggest ones. Those who have very active Local Networks clearly are finding out about the events - if your nearest LNs have abandoned "official" channels then that's their decision.

I'm keen that it's a matter of public record that your experiences are you own, and whilst it's a shame that you're not satisfied with what you can access locally, the vast majority who are engaging are very happy and there has been growth in LNs over the past six years or so.
Michael Wrigley 13874880
Joined 17/04/2002 - 66 Posts
And how exactly would I check? I have looked at the web pages of the LNs with which I am registered: France - one event, Switzerland - one event, Germany - no event but I know that they have a monthly meeting since I receive both an "unofficial" and an "official" invitation, Czechia - no event visible this year but I know that they had two meetings since I received  "unofficial" invitations and I attended both. It appears to me that the "official" means of communicating with members have been abandoned. Only personally held lists of e-mail addresses seem to work. The IET as a body may not like this but it seems to be legal and it works.

Maybe part of the problem is the coherence of LN web pages. There are events on the "Home" page that don't appear on the "Events" page and vice-versa, and links that don't seem to go to the right page.

So, David Houssein, please tell me how 150 000 members managed to find out about all these events since I DID check before I wrote. I receive more invitations to Civils and Mechanicals meetings, of which I am not a member, than IET meetings.
David Houssein 1100200268
Joined 31/01/2011 - 155 Posts

Michael Wrigley:
Two points which I don't think have been aired :
1 IET members who receive "invitations" might consider themselves lucky as Local Network activities appear to have ground to a halt. Several people have said how difficult it is to work within the IET rulebook and "just don't bother any more". Not sure why it should be necessary to register beforehand though.
 

Hi Michael Wrigley‍ 

This couldn't be further from the truth! We had around 150,000 people come to local events last year and this number has gone up every year for as long as I can remember. Please do check instead of shoehorning in inflammatory statements that undermine the enormous efforts of volunteers around the world - it does them a massive disservice. 
Michael Wrigley 13874880
Joined 17/04/2002 - 66 Posts
Two points which I don't think have been aired :
1 IET members who receive "invitations" might consider themselves lucky as Local Network activities appear to have ground to a halt. Several people have said how difficult it is to work within the IET rulebook and "just don't bother any more". Not sure why it should be necessary to register beforehand though.
2 When an invitation does arrive, it says something like XXX created the community event yyyy. No date, no city. For that you have to go to a Website. Again, "why bother"? It really doesn't seem to be that difficult to make sure the date and city appear in the mail.
For my part, I'm happy for my address to be held within the LN (or its equivalent in other Institutions) and receive "useful" mails.
Denis McMahon 14703551
Joined 23/01/2015 - 204 Posts
. . . so I registered for that local event. The e-mail linked me to the registration page. I chose to log in for the easy auto-complete, and I was once again presented with the migration invitation page. Since I had already migrated I completed the e-mail and password fields below. Apparently this is what you must do. And yes it worked - I was logged in! So far so good.

Now I was asked to enter an event number, but I had no idea what number that was. I looked back at the original e-mail, the event details page but I could not find a number to enter. In the end I just used the non-login-method as on previous occasion, giving my full personal details and stating I was a member.

I must say, the web pages look very smart and well-designed. The page I arrived at after registration showed clearly the address of the venue, and a map. Unfortunately the map showed the roads around, not the venue but . . . Savoy Place!  Ah well, Bing Maps to the rescue!

 
Denis McMahon 14703551
Joined 23/01/2015 - 204 Posts
Yes I do get e-mails about local events - much appreciated. Over the last few years I have had continuing difficulties in logging into anything IET related. I am forced to change my password, for whatever reason, then in next to no time I have difficulty logging in again.

For registering for local events I decided not to worry about the member login. After all, these events are open to non-members. I have been just registering without my IET login, as a non-member would, but then in giving my details stating that actually I am an IET member anyway.  This has always worked without  a problem. I surmise that the main purpose of this registration is to give an idea of numbers expected for catering, etc.

A few days ago I migrated my account to this new one-login-serves-all system - not without some difficulty and the need to phone customer support for assistance. I take some comfort that others have had similar difficulties and I am not completely stupid. If this new system solves most of these previous problems, won't that be great!

We'll soon see. I'm planning to attend an upcoming local event and I need to register soon . . .
Andy Millar 33788107
Joined 28/05/2002 - 1670 Posts

Lisa Miles:

Hope that helps? 
I'll let you know! 🙂
 
Lisa Miles 76762696
Joined 30/05/2003 - 1194 Posts

Andy Millar:
 In an ideal world LN's would have the email addresses of local members who wanted to be kept informed of local events - again, like most other organisations do! - and then we could just let them know. But this isn't an ideal world. 

Actually Andy they already do!

Our volunteers can have access to our email marketing tool to send out emails to members and non members in their area who have 'signed up' for the Local Network emails. 
We no longer just hand over a database of email and postal addresses to the volunteer committees every month as that is a HUGE data protection issue. I remember a case where one of my volunteers once used an old database (that he'd kept in his desk draw) that was over 6 years old, resulting in a large number of very upset widows contacting me to ask why they had received a letter addressed to their long deceased husband and why hadn't the IET updated our database when it had been requested... 
So I'm sure you can appreciate why we don't just 'hand out' contact information to our volunteers anymore! 

However, as before, they do have access to our email marketing tool which enables them to send emails without having to concern themselves with the validity of the data as it's all done for them in the background. If they're not confident in using the tool themselves, then their IET staff contact (Local Network Manager) can also assist.

Hope that helps? 
Andy Millar 33788107
Joined 28/05/2002 - 1670 Posts
Funnily enough, I was reading this thread yesterday - in Chrome, which  I use on all my assorted devices - and thinking "it's not that bad, worked fine for me, and I can get on to all IET sites from everywhere". Then the very next thing I tried doing was going to the Digital Library (which I hadn't done since the change) - and found myself going around and around the login loop without getting logged in! Changed to Internet Explorer and it worked fine. And having done that once it now works in Chrome.

I don't blame the IET IT team (I bet they did test that and it did work on their particular systems), I blame human society for not jumping up and down and demanding that software companies stop adding bells and whistles and start making generic software reliable across all platforms!

But so the fundamental point very much stands: if a system is not easy to use then vaguely interested members (i.e. most of the membership) simply won't use it. I go to a lot of different events organised by a lot of different bodies, and the vast majority make registration on the organisation website optional. Which makes it easy. Why not offer that? Yes, there are advantages to everyone in being website registered - particularly the IET for marketing purposes - but ONLY if it is 100% reliable. Which cross-platform software never is.

(Note: Dishonourable exception of other organisations being easier: trying to book a bus organised by Bristol City Football club (for a stadium concert, not a football match) where I had to enter my gender three times on three separate pages. I was very tempted to enter three different genders...the bus ticket cost £2 each way...)

Facebook is good if people use it - it's how I get 50% of my info on events, but I know many many people who for perfectly understandable reasons don't want to. And it always surprises me how many engineers aren't on LinkedIn which should be a good medium.

The other 50% of info I get on events is on direct email. Unfortunately I have had to turn off the vast majority of IET email alerts as I could not work out how to stop my inbox getting flooded. In an ideal world LN's would have the email addresses of local members who wanted to be kept informed of local events - again, like most other organisations do! - and then we could just let them know. But this isn't an ideal world. 

Thanks,

Andy
  
 
Alex Barrett 32191293
Joined 17/01/2004 - 685 Posts
I've not seen anything of 'passcodes' yet but I've not been spending too much time on the site. We try to publicise our events as widely as possible, including printed flyers, Facebook & LinkedIn pages (I can't Twitter), but registering to attend events always takes you back to the IET site. For years we've had oddities with the login process, which require some patience and persistence. Hopefully things will settle down eventually.
Lisa Miles 76762696
Joined 30/05/2003 - 1194 Posts
Hi all

What you're experiencing is the migration to the new log in process for the IET's family of websites. The introduction of this new process was one of the many reasons why we had to discontinue the old 'fusetalk' software for the Wiring Regs forum. 

The initial migration process is pretty straightforward, if you haven't logged in since it was introduced, you're asked to migrate your account information. You verify that your email address is current and valid by entering the verification code that is sent to the registered email address for your account. You can also choose to sign in using either your Facebook or Google account if you prefer. 

There's some FAQ's on the IET's website:  Single sign-on service FAQs 

Once you have migrated your account, you can log in as usual by simply entering your email address and password in the log in fields and do not have to migrate your account again. This may be why you think you're in a 'loop' as the message to migrate your account is still visible on the log in page if you're not logged in... So if you've already gone through the migration process and want to log in, just pop your log in details in the log in fields.

Hope that helps?

Lisa
Zoomup 1100345625
Joined 23/10/2014 - 1750 Posts

Sparkingchip:
Of course we could have logged in with Facebook as true professionals do.

Social media..Hiiiiiiiiiiiiiiiiiiiiiiiiiiissssssssssssssssssssssss.

Z.
whjohnson 11001209847
Joined 21/02/2019 - 285 Posts
Had the same migration/log-in problem - was sent 2 codes, neither of which worked. Gave up after that until now.
3rd time lucky I suppose!
Sparkingchip 72796851
Joined 18/01/2003 - 2255 Posts
Of course we could have logged in with Facebook as true professionals do.
Sparkingchip 72796851
Joined 18/01/2003 - 2255 Posts
I presume the passcode only actually verifies your email, it doesn’t actually open the gate to the kingdom.

Though I did get through the process with the second passcode.
MHRestorations 11001209997
Joined 03/03/2019 - 252 Posts
The login system also completely fails on my mobile phone. Round and round we go in an endless loop asking me to login...
Legh Richardson 86101177
Joined 17/12/2004 - 470 Posts
"Good job the IET has nothing to do with technology ...."

shame, one would have thought that the email and logon process would have been ironed out.
IEE - heavy current guys in white lab coats + IIT - PC hackers = 21st century men and woman of insight and wisdom..........

Legh 
Sparkingchip 72796851
Joined 18/01/2003 - 2255 Posts
I presume Zoomup is interested in visiting the radar museum on a Thursday afternoon, I know things have to be programmed to suit opening times, but that does seem timing appropriate for the over 70’s rather than those in full time employment or education.

Andy 
mapj1 80733779
Joined 22/07/2004 - 1910 Posts

When I got home, I checked my email, went through the migration process again, and entered the code.  It didn't work.

A few minutes later, a new code appeared in my inbox, and that did work.

I had a similar problem  -  and I work at  a place where we have lots of folk who do IT for a living, and I am far from a novice user. It was far from clear what was going on or which Email the login code had been sent to, and when I finally found it,  (it had not been  sent to  the works email I had requested but to the one that is registered to this account,)  the code had expired, but the error message to say why it did not work from clear. However, I was able to remain logged on via another machine and the old password until the weekend when it could be sorted.
Basically, the initial instructions were  unsatisfactory, the handling of an alternate Email was unsatisfactory, and the error messages when it went wrong were also unsatisfactory. And there is no clear way back at each step; Apart from that it went just great!  Good job the IET has nothing to do with technology ....

Simon Barker 22060613
Joined 17/09/2001 - 611 Posts

Andy88:
Migration:
Was a disaster of an introduction and pathway to complete 
(or warning in advance, no clear process explanation of what will happen - just that users should expect a process ?)

As I recall, it sends you a link in your registered email address, and that you click on as verification.
After that you can log in as before - with the newly registered password.


 

 
The lack of explanation caught me out.  I wanted to log on to the IET web site while at work, but the only option I had was to migrate my account.  So I entered my old username, password and personal email address.  I then got a message saying a code had been sent to my email address.  But I was at work.  I didn't have access to my email.

When I got home, I checked my email, went through the migration process again, and entered the code.  It didn't work.

A few minutes later, a new code appeared in my inbox, and that did work.
Sparkingchip 72796851
Joined 18/01/2003 - 2255 Posts
I had to persuade it I was a registered user first.

In my world where things seem to happen that don’t happen to their people, the last conversation I had about the IET Local Group meetings was in one of my favourite networking locations, the queue at the local chip shop on a Friday night, which takes quite some time to negotiate allowing plenty of time to have a conversation with one of the local group organisers.

That is  probably a bit of an old fashioned means of communication, but actually getting out and talking to people works well.

 Andy B.
Andy88 11001188798
Joined 21/04/2016 - 41 Posts
Migration:
Was a disaster of an introduction and pathway to complete 
(or warning in advance, no clear process explanation of what will happen - just that users should expect a process ?)

As I recall, it sends you a link in your registered email address, and that you click on as verification.
After that you can log in as before - with the newly registered password.


 
Andy88 11001188798
Joined 21/04/2016 - 41 Posts
And that also takes you eventually to the Actual event page,
which has one (apparent) button to register halfway down ....
but the actual one is way lower as good as at the end of the page...

And again I am logged in, but suggests that it is not - so Status detection is failing.
(did someone re-use the Boeing Programming team ?)
https://www.bloomberg.com/news/articles/2019-06-28/boeing-s-737-max-software-outsourced-to-9-an-hour-engineers

so as before in my experience (anyone see it differently? - you can always de-register for an event)
Just click the bottom most link. to register if you are already logged into the forum..
 
Sparkingchip 72796851
Joined 18/01/2003 - 2255 Posts
I just tried looking for IET Local events on Twitter, my search returned one result from 2017, I followed it through though I feel most people would have given up and eventually landed here 

https://events.theiet.org/search/?Date=&EventType=&Location=&Organizer=&Phrase=&IsFree=&Page=3

By heck! It’s hard work.
Zoomup 1100345625
Joined 23/10/2014 - 1750 Posts
I have tried to register from within the I.E.T's site with no success. When I get to the event details I am asked to "migrate" my account, whatever that means. I am also shown as not being logged in, but I am. I give up. Life is just too short. I can visit the venue on my own at another time, but it would have been nice to meet up with other members.

Z.

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