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I've just had my second occasion where someone has sent me a PM, but I haven't been able to answer it because (if I've got this right) they don't have me as a contact.
What actually is the system? And can we do something about it? If someone directly asks me a private question it's a bit daft that the system won't let me answer it in case I interfere with their privacy!
Oh, incidentally when this happens you just get a completely unhelpful box ping up at the top of the screen saying something like "Message send unsuccessful".
I'm grumpy now - that's just wasted a load of time while I worked out what was going on. Mainly because that unhelpful message encouraged me to retype my entire (and quite long) message which, of course, I still couldn't send the second time. I've saved it in Notepad now. And my message is all about encouraging someone to volunteer for the IET!!!!!!!!!!!!!