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A DNO engineer arrived promptly and enquired "do you know how to fit the new fuse ?" Upon being told that yes, the customer did know how to fit the fuse, they posted several new fuses through the letterbox and retreated.
The neighbour asked me to change the fuse, which had in fact blown due to a fault (screw through submain cable to outbuilding)
Three new poles have appeared, and an odd looking lattice steel construction.
No seals supplied.