Advance Notice Of IET Website Login Downtime, 24-29 July 2019

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We're updating our systems at the IET! 
A quick heads up for our community members to let you know that between 17:30 BST Wednesday 24th of July and 09:00 BST Monday 29th July the log in service will be unavailable for the IET websites which also includes this online community. The official notice is below but just to clarify that you'll still be able to access some areas of the online community that do not require you to log in such as reading the forum (but not posting) and viewing event details etc.

Know Your Customer (KYC) is the IET’s technology-enabled business process improvement programme to replace our customer relationship management and sales order processing systems so that we can deliver an improved customer-centric experience for our members, volunteers and customers in future.

To enable us to make these changes, our main IT business systems will be temporarily suspended between Wednesday, 24 July 2019 at 5.30pm BST and Monday, 29 July 2019, 9.00am BST. 

You will be unable to log onto many of our websites during this time or place sales orders and we apologise for any inconvenience this may cause. 

The main websites to be impacted include the main IET website: www.theiet.org login (the website itself will continue to be available), Career Manager, Engineering Communities, Faraday websites, Faraday Centre Members’ Booking in System, IET Digital Library, IET Academy, IET.tv, Inspec Direct, MyIET, RPS and the Virtual Library.

You can continue to contact us by phone and email as usual during normal office hours. During the weekend of the maintenance work, there will also be a Helpline available for any urgent queries. The Helpline number will be promoted wherever possible on our websites prior to the planned downtime.


You may also like to take this opportunity to migrate your log in details (if you haven't already done so) before the log in service becomes unavailable!

Any questions, post them as a comment below.
 
Posted by Lisa Miles on Jul 10, 2019 4:39 PM Europe/London

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Keeping you up to date with the latest news and developments from Engineering Communities, the IET's online community. There is also a dedicated Online Community Support category in the discussion forum to report bugs and issues, give feedback and suggest ideas for new features and functionality.
 

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